Careers at Sigmetrix

Position Summary

The Implementation Specialist is responsible for customizing and installing software systems for our clients. In this role, you will demonstrate how purchased software systems work for clients, and answer questions relating to implementation. You will also be required to install the software and ensure the client is satisfied with the purchase.

Core Responsibilities

Technical Skills

• Kubernetes Administrator
• Cloud Computing e.g. AWS, Azure specifically IAM, VPC, EKS, EC2 or their equivalent
• Computer networking principles
• Managing Kubernetes clusters with Helm Charts
• Working with and creating OCI Compliant Images, i.e. docker images
• Microservice monitoring and administration
• Shell Scripting
• Familiarity with the CNCF landscape
• Familiarity with Linux
• Familiarity with Relational Database monitoring and administration
• Familiarity with with RabbitMQ, ELK, Prometheus & Graphana
• Familiarity with .NET Core Applications
• git SCM
• Identifies trends and makes recommendations for improvements
• Promotes and maintains the effectiveness and reputation of the organization
• Promotes strategic and generative discussions; attends meetings as required
• Through formal and informal training, continues development of personal and professional skills
• Effectively manages difficult or emotional situations; responds promptly to staff needs; solicits feedback to improve employee experiences, responds promptly and effectively to major concerns/issues

 Soft Skills

• Participates in staff and other meetings as appropriate
• Strong project management skills
• Strong written and verbal communication skills
• Ability to converse with client IT Admins and understand requirements
• Ability to converse with client management, especially to present information
• Familiarity with PLM Systems, e.g Windchill or Teamcenter
• Perform tasks with little to no oversight
• Identifies and takes initiative to improve processes and communication with team members
• Continues development of personal and professional skills and establishes and participates in industry and other professional networks to ensure awareness of regulatory and other trends that may affect the business or direction of the company’s initiatives, policies and programs
• Works closely with the senior management team, and other key personnel and contacts for seamless integration of responsibilities and functions
• Consistently meets and/or exceeds productivity goals; meets competing deadlines; adheres to outside contractual requirements
• All other duties as assigned for the successful execution and/or completion of various projects whether or not specifically assigned

Required Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of business English, proper spelling, grammar, and punctuation
• Strong time management, organization and communication skills; excellent time management techniques, detail-oriented
• Solid judgment, foresight, problem-solving, analytical; strong attention to details
• Able to multitask effectively under tight deadlines
• Must have excellent interpersonal and business communication skills (written and verbal); ability to listen actively
• Self-motivated with the ability to work independently and as a team member on a broad variety of projects
• Ability to demonstrate success in competencies such as interpersonal influence, innovative thinking and performance leadership
• Ability to demonstrate moral character and social leadership; integrity, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment
• Ability to perform in a professional appearance and manner; ability to maintain confidentiality at all times
• Able to establish and maintain healthy working relationships
• Advanced knowledge of Microsoft Office Suite including Outlook, Word and Excel

Education, Certificates, Licenses, Registrations:

• Degree

Position Summary

The primary role for this position is to develop and maintain relationships with key personnel in select accounts to identify opportunities to expand our business with them across the entire Sigmetrix portfolio. It also entails successful implementation and continued use of products purchased by those customers. In short, we want to be sure Sigmetrix customers understand all the ways in which we can help them with their dimensional management issues and to help them successfully implement the identified solutions. The CSM is a strategic partner to the customer, ensuring they derive maximum value from our products, resulting in increased customer satisfaction, retention, and revenue for the company.

Compensation will consist of a combination of base salary along with a periodic MBO (Management by Objective) Bonus based on a percentage of the additional revenue over the calculated baseline from prior purchases the select accounts provide as a result of these activities.

Primary Responsibilities Include:

• Ongoing, periodic communications with key personnel via multiple methods documented within Salesforce
  • The intent is to build and maintain strong relationships to understand customers’ environments, their business objectives, any quality initiatives, and significant business challenges
• Periodic reviews with sales of the outcomes of customer communications and identified potential opportunities arising from them
  • This could also include marketing if messaging deficiencies are identified during the customer exchanges
• First-line technical support of Sigmetrix products and monitoring support issues to closure, especially for the “select accounts”.
• Work with customers to understand the evolution of Sigmetrix’s portfolio and help them develop a plan for how to move to newer versions of software, benefit from new services, etc.
  • In this capacity, the CSM is also expected to report back to the organization on customer needs that remain unaddressed with the portfolio development plan
• While not necessarily the primary person helping the onboarding processes for new customers. the CSM will need to be involved to understand the overall plan and progress towards completion, perhaps uncovering additional opportunities highlighted in the process.
• Monitoring product utilization and working to determine a course of action if utilization levels fall below expected levels
• Communicate feedback received to product managers for consideration in the development plans for software and services

Other Responsibilities

• Help customers prepare for upcoming training classes, primarily at a technical level for software-based courses.
• Assist with support renewals, especially for customers unsure about whether or not to renew. The intent is to gain a better understanding of their hesitation and determine if something can be done to help ensure the renewal
• Assist with the development of training materials
• Participates in staff and other meetings as appropriate
• Identifies and takes initiative to improve processes and communication with team members
• Continues development of personal and professional skills and establishes and participates in industry and other professional networks to ensure awareness of regulatory and other trends that may affect the business or direction of the company’s initiatives, policies and programs
• Consistently meets and/or exceeds productivity goals; meets competing deadlines; adheres to outside contractual requirements
• All other duties as assigned for the successful execution and/or completion of various projects whether or not specifically assigned

Required Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Having experience in various topics of dimensional management
• Working understanding of Geometric Tolerancing methods (i.e. GD&T per ASME Y14.5)
• Familiarity with one or more CAD systems supported by our software (PTC Creo, Siemens NX, CATIA V5-6, and/or SOLIDWORKS)
• Understanding of Model-Based Definition (MBD) including motivation, fundamental concepts, etc.
• Some experience with Quality methods/techniques, such Six Sigma, as an example
• Having experience with physical product development, manufacturing, and quality assurance processes
• Able to multitask effectively under tight deadlines
• Must have excellent interpersonal and business communication skills (written and verbal); ability to listen actively
• Self-motivated with the ability to work independently and as a team member on a broad variety of projects
• Effective communication skills, emphasizing listening and relationship-building
• Deep understanding how the various Sigmetrix products can be leveraged to help customers solve their issues related to dimensional management
• Inquisitiveness – having the confidence and ability to engage in open-ended conversations with customers and uncover the root cause(s) of their issues
• Strong organizational skills are critical to effectively manage all of the various activities across the list of “select accounts” and to help ensure others involved complete their tasks
• Running effective meetings is important, as many of the necessary exchanges will be with multiple people
• Ability to demonstrate moral character and social leadership; integrity, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment
• Ability to perform in a professional appearance and manner; ability to maintain confidentiality at all times
• Able to establish and maintain healthy working relationships

Education, Certificates, Licenses, Registrations:

Preferred Degree/Experience:

Mechanical Engineer, Industrial Engineer, or QA Engineer